Bruno Casino - Player complains that he didn’t win anything.

while he gave 1200 euros, he took it back and eats everything I put in

Dear smmapanos,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

away from vagrants scammers i blocked it scammersssss robberssss we are healthy ok but not so much robbers

Could you please forward your entire game history to petronela.k@casino.guru? Please understand that that's the only way for us to investigate this case properly. Thank you in advance.

Dear smmapanos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.