The player from Poland had reported an issue with Bruce Bet Casino, specifically regarding the withdrawal of his winnings. Despite multiple attempts, he had been unsuccessful and reported that the casino's technical support had been unresponsive. The player also expressed confusion over the casino's verification requirements. However, he failed to respond to our team's requests for further information within the given time frame. As a result, we had to reject his complaint due to insufficient information.
Bruce Bet Casino - Polish player facing an unspecified issue.
Amount: 3,100 zł
Bruce Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Dear popil6226,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bruce Bet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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9 months ago
Dear popil6226,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Translation
I have been trying to withdraw my winnings for a month, every withdrawal attempt ends in failure
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9 months ago
Translation
technical support is constantly slow and they don't even work on it and that's all
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9 months ago
Translation
I have already tried all options of conclusion nothing works
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9 months ago
Translation
that's what they require, it's normal, I understand the passport and card, but the rest of the points
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9 months ago
Dear popil6226,
These are all standard verification requirements. In short, you need to provide an evidence of your income, bills that prove that your telephone number belongs to you and an utility bill showing your address matching with the ID you provided to them.
