Thank you very much for your reply, matteoonali74. Some casinos perform the verification sooner, some later. Depending on the license, many casinos don't let players make deposits before they submit documents, and other casinos let players withdraw the first or few smaller withdrawals without providing documents (they usually require verification after the sum of withdrawals exceeds €2,000), but most often casinos ask for documents at the point of the first withdrawal.
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Thank you very much for your reply, matteoonali74. Some casinos perform the verification sooner, some later. Depending on the license, many casinos don't let players make deposits before they submit documents, and other casinos let players withdraw the first or few smaller withdrawals without providing documents (they usually require verification after the sum of withdrawals exceeds €2,000), but most often casinos ask for documents at the point of the first withdrawal.
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.