The player from Germany is experiencing a delay in withdrawing money from the casino, citing high processing volume, and has been waiting for a week.
Bruce Bet Casino - Player's withdrawal is delayed.
Amount: €4,000
Bruce Bet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.5
Bruce Bet Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
5d 21h 26m 14s
Case summary
yesterday
Public
Public
1 week ago
Translation
Delay in payment due to high processing volume!
Been waiting for a week!
Automatic translation:
Public
Public
1 week ago
Dear ChrisMei,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
yesterday
Translation
Now they are conducting an additional security check in the relevant department!
On Monday it will be 2 weeks of waiting!
This can't be happening anymore!!
Automatic translation:
Casino Guru is examining the case
