The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We advised patience as withdrawals could take up to 14 days. The player did not respond to follow-up messages, so the complaint was rejected due to lack of communication.
Bruce Bet Casino - Player’s winnings haven’t been received yet.
Amount: €2,300
Bruce Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Since June 10th, I have repeatedly tried to withdraw my winnings.
Previously, I had a similar issue. I tried to withdraw money, deposited additional funds, and the amount I wanted to withdraw was gradually converted into bonus credits. We can all guess what happened next.
Tried playing again and lost everything. Okay, maybe that was my mistake.
But since my initial complaint about the bonus policies, they have made me wait excessively long, probably hoping I would make the same mistake again.
Almost did out of frustration, but I don't rely on it. Luckily, I won again. However, my withdrawal requests are being blatantly ignored.
On the contrary, I've contacted support three times and received the same responses every time.
High volume of requests
Possible verification (even though I am already verified)
I should keep playing
Thank you for your patience.
I have no patience for being messed around, and I hate it when people are being screwed and their weaknesses are being exploited.
Automatic translation:
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5 months ago
Dear tanjageiger30,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Dear tanjageiger30,
Have you received your withdrawal from the casino yet?
