The player from Germany expresses dissatisfaction with the casino after depositing a thousand euros over four months without winning any money. They question the fairness of the automated system and suggest that an investigation might be necessary.
Bruce Bet Casino - Player reports consistent losses without winnings.
Amount: ??
Bruce Bet Casino
Safety Index:HighSafety Index
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8.2
Bruce Bet Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
1d 11h 59m 0s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Hello, I would like to give a very poor rating to this casino. After depositing a thousand euros in 4 months, I have never won a cent. They claim everything is automated and not manipulated, but it seems strange to me. A thorough investigation could be beneficial for this casino; it's impossible to never win.
Automatic translation:
Public
Public
1 week ago
Dear Davide92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I could do for you regarding your complaint.
Moreover, if you wish to share your user experience with other players, feel free to submit a user review of this casino here.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
6 days ago
Dear Davide92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Davide92 has 1d 11h 59m 0s to reply
