The player from Germany was experiencing problems with withdrawing his funds from an online casino. We reached out to him to gather more details about his issue, including questions about his account access, the documents he had provided, the games he had played, and whether he had used a bonus. However, despite extending the response time by an additional 7 days, the player did not respond to the queries. Consequently, we were unable to investigate further and had to reject the complaint due to lack of player's cooperation.
Bruce Bet Casino - Player experience withdrawal issues.
Amount: €1,800
Bruce Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Dear georgiossymeon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please explain if your account is accessible to you?
- Could you please advise which documents you have already provided and when exactly did you send the last one?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
