BronzeCasino - Player’s struggling to withdraw her winnings.

I have put in for my withdrawal with bronze casino on 26/06/2020 and completed all verification thay have asked for, I was asked to manually fill in my bank details to confirm my details I continued to do this over and over but still they continue to ask me to do so. My first withdrawal was for £75 , but received and email to say the minimum withdraw was £100 I continued to play till I reached £100 then tried to withdraw my winnings. This has went on from then. I also tried using chat. Still no help. 

Dear Sarah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have received? Please forward its name or a specific link, I would like to check promotional terms and conditions. Could you please confirm that you had your account fully verified in the past? Additionally, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Sarah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you have know receive my withdrawal , will no longer use the site will be deleting it.

Thank you very much, Sarah, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Sarah,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Yes please close case.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sarah, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru