Brazino777 Casino - Player claims RTP issue.

I would like to request a review of the platform as it is not paying the RTP for the games. If you analyze my account, you will see that I have many losses and very few wins.

Dear LUCIANAGRAM,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

I can send several photos of my history and the complaints of many players on telegram. Where can I send the files?

Some screenshots of my history, only negative. It's not a question of luck or bad luck. Of course, there's that too. But if the platform doesn't want to pay, you can have all the luck in the world that you won't win. And that's how Brazino is. Unfortunately, the house wants to earn a lot more. You can check my entire history in my account = [removed by Casino.Guru admin]

I'd just like the platform to be audited. So that the players can earn a little too and not just the platform. I myself stopped depositing almost a month ago. But you'll lose a lot more players if you don't pay the right RTP.

Dear LUCIANAGRAM,

I apologize for not replying sooner.

To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. 

Kindly request it from the casino in.csv format and send it to my email at tomas@casino.guru

Dear LUCIANAGRAM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.