The player from Brazil is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
Site has been down for two days now. Very strange for a casino to be offline for two days. According to them they say "Site in Maintenance". It remains to be seen whether they will return or if they simply disappeared with customers' money. Total neglect.
Dear LucasMoreira3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Brazilian VPN (Virtual Private Network) and didn’t experience the same difficulties.
Since you have filed this complaint more than 24 hours ago, could you please advise if the issue is persisting?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela