Box 24 Casino - Player’s struggling to withdraw his winnings.

The withdrawal application was rejected three times. It's been about two months, and I think it's prolonging withdrawals. Thank you for your cooperation

The withdrawal application was rejected three times. It's been about two months, and I think it's prolonging withdrawals. Thank you for your cooperation

Dear Tada,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before? When exactly did you request the withdrawal, please?

Have you tried asking the casino where the problem might be? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Looking forward to hearing from you.

Best regards,

Kristina

Of course, the KYC has passed. Withdrawal has been completed once. If the amount is high, it will not be withdrawn. Initially it was rejected twice by EcoPayz. EcoPayz is now available and Bitcoin has refused to withdraw twice. Every time I was asked for a photo such as an ID, I passed. I thought that the withdrawal was finally completed, but I received this email (Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process). It seems that you will have to wait for a long time, but it's been almost two months since the first application. I don't think I'll complete the withdrawal. The time has passed. Please cooperate

Thank you very much Tada for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you for your cooperation. I have successfully withdrawn $ 50 once. Subsequent large withdrawals were rejected. I hope you can complete the withdrawal successfully

Hello Tada,

I looked at your complaint and will do my best to help you. I would like to invite Box 24 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi there,

At the time of review of the latest withdrawal request, the account was entered into the Verification Process. As per our Banking Page, the process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

As soon as the Verification Process is over, the withdrawal will enter the regular review flow.

I understand that, but I first applied for withdrawal two months ago. A long period has passed. I want you to be clear when the withdrawal can be completed. I'm having trouble verifying my account after being rejected four times. It hasn't been so long since I verified my account from the beginning. When the withdrawal is completed safely, we plan to deposit $ 10,000 to raise the VIP rank. Please complete the withdrawal as soon as possible.

Hi Tada,

I'm afraid I can't provide a specific time-frame but we try to complete all verifications as quickly as possible. As soon as the check is completed the process will continue.

Dear Casino,

let us know when there will be something new.

The verification process should be over by 1st-2nd April

Dear Casino,

let us know when the verification will be completed.

The withdrawal was completed successfully. Thank you very much for your cooperation. Thank you for the withdrawal procedure for BOX24. I look forward to working with you

Dear Tada,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru