BoVegas Casino - Player’s withdrawal has been denied and winnings confiscated.

For about a month and a half, I documented all the documents needed for selection and verification. When everything was verified, I entered a withdrawal of € 2,000 (week limit) and I waited for another almost two weeks, and when I then signed up from € 8,000, I only had € 25 there. I went through the bonus conditions and I didn't break anything. After about two e-mails sent to the casino with complaints, no one answered.

Dear Feci,

Thank you for submitting your complaint. We're sorry for your problem. Could you please determine which bonus you used? I would also like to check the bonus conditions.

Have you tried to contact the casino regarding this issue? Please forward all relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your answer.

Regards,

Kristina

Dear Feci,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.