Bovada Casino - Player’s account has been blocked.

i have been using bovada faithfully for about the past year or so. I had a refer a friend bonus and i hit over $5 K i wAS ECSTATIC NEVER HAD ANY ISSUES WITH BOVADA.

Now my account is on hold and they are investigating me.... but they took my friends deposit no problem but when its time to pay out they wanna be stingy, i work my own schedule at work, if they dont pay me out what is rightfully mine i will go on a massive crusade against bovada and it will cost them more than $ 5 K .

Dear Richard,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please clarify if you have received any payments from this casino in the past? When exactly was your account blocked?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Forwarding relevant docs now

I haven't received anything yet.

Dear Richard,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.