The player from Germany had his withdrawal delayed. A month after the complaint was submitted, the casino informed us the withdrawal had been processed and that the delay was caused by 'some technical changes'. The complaint was closed as 'resolved' after the player confirmed they had received their funds.
Borengo Casino - The player's withdrawal was delayed.
Amount: €100
Borengo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Borengo Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello
I received € 10 credit for Borengo casino through a bonus code and was able to use this bonus money successfully. The verification went smoothly and the support helped me relatively well! So far I have found the casino to be quite serious. However, since I applied for the € 100 payout, I haven't heard anything from the casino and the live chat can no longer help me.
I have of course tried several times to receive an answer by email, but so far without success.
Perhaps you could try to get in touch with the as yet unknown casino.
Thank you in advance for your efforts.
Kind regards
Dany K ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Hello Casinodirector,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Borengo Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible.
Did you deposit any money into the casino? Do I understand it correctly that your account is verified? When was the last time you received any respond from the casino? Also please, if you have any proof or conversation with the casino regarding this case, send it to nikolas.b@casino.guru. Looking forward to your answer and I hope we will be able to resolve the case as soon as possible.
Regards,
Nick
Public
Public
3 years ago
Translation
Hello Nikolas,
Why are you waiting for my answer? Didn't you receive my email? I sent you all the necessary documents on the same day!
In the meantime, have you been able to contact the. Make casino?
Automatic translation:
Public
Public
3 years ago
Translation
Update:
On Thursday I received a withdrawal confirmation from the casino.
Most likely, the money will arrive in my account on Monday.
I will then confirm again as soon as it should be there!
Automatic translation:
Public
Public
3 years ago
Hello Casinodirector,
Yes, we have received all your e-mails, it just takes us longer time to reply at the moment due to capacities. I'm glad that you have received the confirmation from the casino about the withdrawal. We will be waiting for you to inform us whether it arrived to your account or not. Please let us know only in case it would arrive of if it won't arrive until the end of this week.
Looking forward to your answer.
Public
Public
3 years ago
Translation
Hello Nick,
Unfortunately, there is still no incoming payment to this day!
In addition, I read about a similar case in another forum where, according to Borengo Support, there was a transferring payment.
Unfortunately, the player no longer received his winnings despite communication between him and support!
That smells a lot like fraudulent practice.
Regarding my case, the casino unfortunately doesn't answer me at all, despite daily email inquiries!
Have you already been able to establish contact with the casino?
Could you please give me additional help?
I'm slowly really at the end of my Latin 😥
Hello Nick,
Unfortunately, there is still no incoming payment to this day!
In addition, I read about a similar case in another forum where, according to Borengo Support, there was a transferring payment.
Unfortunately, the player no longer received his winnings despite communication between him and support!
That smells a lot like fraudulent practice.
Regarding my case, the casino unfortunately doesn't answer me at all, despite daily email inquiries!
Have you already been able to establish contact with the casino?
Could you please give me additional help?
I'm slowly really at the end of my Latin 😥
Automatic translation:
Public
Public
3 years ago
Translation
For the rest, the borengo casino would even be listed here by now and there is already another complaint about this casino! Would you be so kind as to relate my complaint to the casino?
Thank you in advance for your support.
Automatic translation:
Public
Public
3 years ago
Translation
Have you been able to contact the casino in the meantime?
Automatic translation:
Public
Public
3 years ago
Dear Casinodirector,
So far we've been waiting for you to confirm whether the money arrives or not as in most cases it is just a matter of time. The complaint has been now paired with the relevant Casino. I'll now forward your complaint to my collegue Andrej who will be assisting you from now on.
Wish you best luck.
Public
Public
3 years ago
Translation
Thank you very much for your feedback.
To this day, I still haven't been able to record any money received!
I have the serious suspicion that Borengo Casino is a scam, as I have recently (since September 18, 2021) received daily ping calls, spam sms and suspicious emails!
Automatic translation:
Public
Public
3 years ago
Dear Casinoditector,
I’m sorry to hear about your problem. I’ll contact the casino and try my best to resolve the issue.
I would like to invite Borengo Casino team to join this conversation.
Dear Borengo Casino,
Can you please indicate the current status of Casinodirector’s withdrawal request?
Public
Public
3 years ago
Hi, sorry for the delay. Due to some technical changes it comes to this delay. You will receive the money today in your account.
Public
Public
3 years ago
Translation
Money has arrived! Case can be noted as resolved and closed
Automatic translation:
Public
Public
3 years ago
Thank you, Borengo Casino, for clarifying.
And thank you, Casinoditector, for confirming and for using the Casino Guru complaint resolution center. I’m glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
