Boomerang Casino - Withdrawal of player's winnings has been delayed.

Hi! Since July 23rd, I've been talking about technical problems again and again, and I've had friends who have been paid out. Think it's up to the amount! What can I do ?

Dear leimi8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear leimi8,

Thank you for your feedback.

We are truly sorry that this situation has arisen and that you are disappointed about it.

We would like to note, that, all our players should verify their accounts before the withdrawals according to our policy.

And as we can see, during this time was the process of verification, according to which there was a delay.

Therefore, as soon as your requests are processed, you will be notified.

In addition, we want to draw your attention to our rules , in accordance with clause 6.16 of our Terms and Conditions (https://boomerang-casino.com/en/rules), requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

Moreover, according to our policy https://boomerang-casino.com/en/rules ( paragraph 6.17 )

The company may delay processing of your withdrawal requests to the perform checks of your identity ,account balance , source of funds and of your compliance with the Terms and Conditions.

We would also like to add that we take seriously any requests of our customers and especially your funds and our team is doing everything to become better.

We hope for our cooperation.

Please, remember that you can always contact us via email and send information to: support@boomerang-casino.com

Bast Regards,

Boomerang Casino - Team

Thank you very much . The account was confirmed as verified and the first 3000 euros out of 20000 were transferred. Thanks for the cooperation in the meantime.

Hello everyone,

Thank you Boomerang Casino Team for taking your time to reply to this complaint.

leimi8, I am glad to hear that your account has been verified and the first installment has already been processed. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

5 stars from me! get everything ! Thank you very much

Awesome news, leimi8. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.