The player's withdrawal is delayed for over a week. The complaint was resolved as the player received his money.
Boomerang Casino - The player's withdrawal is delayed.
Amount: €1,170
Boomerang Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I played at boomerang casino and made 3 withdrawal requests, 6/9/22 120 euros, 6/11. 22 250 euros, 12.6.22 800 euros winnings... So far no payment received, according to terms and conditions 3 bussnissday, have online chat several times and contacted custommer service via mail, only excuse, at some point, technical problems.. Just wait.. Custommer service hasn't responded at all, what now? Got screenshots as proof, what else can I do? This casino is the very last thing for the future, you can deposit immediately, if you win something, you can't withdraw! Fraud?
Automatic translation:
Public
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2 years ago
Hello ms7777,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
Public
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2 years ago
Translation
Hi Nick, I haven't used a bonus, have been in contact with online chat every day for 6 days now, it's just said technical difficulties, sent 3 emails to customer support, the last one yesterday, so far I haven't received any Email replies... I received payments on June 9th, 11th, 12th. Requested, all 3 say status pending
Automatic translation:
Public
Public
2 years ago
Hello ms7777,
As I mentioned above, we recommend to wait at least 14 days for the payments to be processed. Please let us know in case it wouldn't arrive during next week and we will definitely intervene.
Regards
Public
Public
2 years ago
Dear ms7777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
