Boomerang Casino - Pelaajan kotiuttaminen viivästyy.

Hello, I played at boomerang casino and made 3 withdrawal requests, 6/9/22 120 euros, 6/11. 22 250 euros, 12.6.22 800 euros winnings... So far no payment received, according to terms and conditions 3 bussnissday, have online chat several times and contacted custommer service via mail, only excuse, at some point, technical problems.. Just wait.. Custommer service hasn't responded at all, what now? Got screenshots as proof, what else can I do? This casino is the very last thing for the future, you can deposit immediately, if you win something, you can't withdraw! Fraud?

Hallo, habe im boomerang casino gespielt und 3 auszahlungsanträge gemacht, 9.6.22 120 Euro, 11.6. 22 250 Euro, 12.6.22 800 Euro Gewinne... Bis jetzt keine Auszahlung erhalten, laut Agb 3 bussnissday, habe online chat mehrmals und custommer Service via Mail kontaktiert, kommt nur Ausrede, irgendwann mal, technische Probleme.. Einfach warten... Custommer service hat bis jetzt gar nicht reagiert, was nun? Habe Screenshots als Beweis, was kann ich noch tun? Diese Casino ist das allerletzte für die Zukunft, einzahlen geht sofort, sollte man etwas gewinnen, auszahlen geht nicht! Betrug?

Hello ms7777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Hi Nick, I haven't used a bonus, have been in contact with online chat every day for 6 days now, it's just said technical difficulties, sent 3 emails to customer support, the last one yesterday, so far I haven't received any Email replies... I received payments on June 9th, 11th, 12th. Requested, all 3 say status pending

Hallo Nick, ich habe keinen Bonus verwendet, war jetzt jeden Tag 6 Tage lang im Kontakt mit online Chat, es hieß bis jetzt nur, technische Schwierigkeiten, 3 email an customer support gesendet, die letzte gestern, da bekam ich bis jetzt auf gar keine Email Antworten... Auszahlungen habe ich am 9.6.,11.6.,12.6. Beantragt, bei allen 3 steht Status anstehend

Hello ms7777,

As I mentioned above, we recommend to wait at least 14 days for the payments to be processed. Please let us know in case it wouldn't arrive during next week and we will definitely intervene.

Regards

OK thank you

Ok, vielen Dank

Dear ms7777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello, thanks for your help, the problem is solved

Hallo, danke für Ihre Hilfe, das Problem ist behoben

Thank you ms7777 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick