The player's account got blocked due account multiplicity. The complaint was closed as the player stopped responding.
Boomerang Casino - The player's account got blocked.
Amount: €1,700
Boomerang Casino
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I don't know whether my complaint was sent, so I'll briefly describe my problem again.
My name is Helena T**** and I'm totally desperate because my account was simply blocked after a winning payout phase because I supposedly have a duplicate account, which of course is not true, I only have the one account after repeated requests for help Boomerang just failed you just don't get any help or explanation. Therefore I kindly ask you for your help so that I can get my won money of 1700 euros and my account back.
Maybe it has something to do with the fact that my daughter also has an account with Boomerang and we paid each other money, if I didn't have any, my daughter paid me the same way the other way around, but she doesn't live with me and we gave honest information. Please help me to solve this problem 🙏🙏 .
I hope I get an answer from you.
Lovely wishes
Helena T***
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Hello Leni62,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Do I understand it correctly that you deposited your daughter's money into your casino account? When was the last time you talked to the casino and what was it about?
Please note that using a 3rd party deposit is strictly against the rules in almost every single online casino and they have the right to void any balance and close your account forever.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, thank you for your answer,
No, verification has not yet been carried out.
I didn't know there was a problem paying from my daughter's account and I won't do it again.
I last wrote to them around 01/17/23 and unfortunately didn't get any help. My daughter's account was also closed today because she helped me write to you.
Please help us clarify this situation.
We didn't know and we apologize for that.
Best regards
Helena T****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Hello Leni62,
Unfortunately, nothing can be done in such cases. The owner of the payment method may request a refund of a deposit but any winnings generated will be voided.
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1 year ago
Translation
It's a shame and unfair, but you can't help it.
I would like to get my full money back that I deposited.
Is that at least possible?
Best regards
Helena
Automatic translation:
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1 year ago
Translation
It's a shame and unfair, but you can't help it.
I would like to get my full money back that I deposited.
Is that at least possible?
Best regards
Helena
Automatic translation:
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1 year ago
Hello Leni62,
The legitimate owner of the payment method you used may request for a refund. However we can't punish the casino in case they refuse it as you are the player who registered and they are not obligate to refund the balance.
Is there anything else we can assist you with?
