The player from Germany had been waiting since November 21st for three withdrawals of 1,000 euros each, despite the payment status being marked as completed. The VIP manager had continued to provide empty promises and requests for patience, causing significant frustration for the player. The Complaints Team had closed the complaint and the player's account as requested.
Boomerang Casino - Player's withdrawals are delayed.
Amount: €3,000
Boomerang Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Other
REJECTED
Case summary
2 weeks ago
Public
Public
3 weeks ago
Translation
I've been waiting since November 21st for 3 withdrawals of 1000 euros each.
Normally, I receive my money within 24 hours.
The payment status is marked as completed, but I haven't received the money.
The VIP manager keeps giving me empty promises every day and always asks for patience.
I am extremely angry!
I demand the withdrawal urgently!
Automatic translation:
Public
Public
3 weeks ago
Dear NACHTKATZE,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
