The player from Germany is dissatisfied with the bonus and RTP. We were forced to reject this complaint because the player couldn't provide any evidence that something unfair is going on.
Boomerang Casino - Player's dissatisfied with the casino experience.
Amount: €1,000
Boomerang Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
After depositing a total of 1000 euros in one day, I got free spins on 8 euros per turn.
I won 48 euros...
These are scammers, I've never seen anything like this before!
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2 years ago
Dear Salvatore,
Thank you very much for submitting your complaint. I apologize, but I am not completely sure what the issue is. I’m afraid, I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
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2 years ago
Translation
Yes, I think that the chances of winning at this casino are very low. It's manipulated... it's not possible that you get 2 free spins with 1000 euros and if you get 48 euros in profit! I will take legal action...
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2 years ago
Translation
I just phoned my bank, they advised me to go to the police and report fraud! Will get my money back!!!
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2 years ago
Thank you for your reply, Salvatore. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
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2 years ago
Translation
What does happiness have to do with rigged devices or software?
oh how I see these people are still protected by you!
Have a good time!!!
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2 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
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