The player from Sweden, despite having been fully verified, was unable to make withdrawals from the casino due to persistent 'technical issues' with KYC verification. The player had been waiting for over two weeks for a resolution. However, the player did not respond to our attempts to communicate and provide assistance, which led us to reject the complaint due to a lack of further information. The issue remained unresolved due to the player's lack of response.
Boomerang.Bet Casino - Player’s withdrawals have been delayed due to KYC issues.
Amount: 2,500 kr
Boomerang.Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
This is without any doubts the worst casino and bet page ever when it comes to withdrawals. Even though one is fully verified, it is IMPOSSIBLE to withdrawals. You will receive the same excuse every time.
"technical issues" with KYC verification.
Bullshit, is all I have to say.
You can deposit easily but it is impossible to withdrawal.
It doesn't matter how long you wait since they keep asking one to wait a bit further and "real professionals" are working to solve the technical problems with the verification part.
I have been waiting for more than 2 weeks and honestly, nothing happens.
Bann this website because they are only scammers.
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2 months ago
Dear shoreshshadi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.
- Were any of the documents you submitted approved?
- Has the casino offered any alternative ways to complete the verification?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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2 months ago
Could you please share your attempts to communicate the issue with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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