The player from the Netherlands had been unable to withdraw funds from the casino for over a month. Despite receiving an email stating the payment would be made and repeatedly contacting live support and sending emails, the player had not received a response or the payment. The player, who was a self-excluded gambler, had been informed by the casino that the delay was due to technical issues. The issue was resolved as the casino eventually processed the payment.
Boomerang-Bet Casino - Player's withdrawal is delayed.
Amount: €1,992
Boomerang-Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
They have been stalling me for more than a month. I received an e-mail stating that they would make the payment. I contacted live support many times, I sent them many e-mails, they do not respond to my e-mails anymore, they just tell me to wait for an e-mail, but they never make my payment.
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5 months ago
Dear bayriiis,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang-Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What is the reason why you requested a refund of your deposits?
- What games did you play in the casino? (slots, live games, betting on sports)
- Do I understand correctly it's already a month since the casino agreed to a refund and started processing it?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Dear bayriiis,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Hello, I made a request for May 1, I am a cruks player, that is, I am a banned player, I do not have the right to play in any casino, I played slot games, I contacted the casino, they made a legal agreement and we agreed, but it has been 47 days and I have not received any payment, they keep stalling me.
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4 months ago
I have contacted the bomerang betting team many times regarding this issue and each time they say that I have to wait for an email and that they have had technical problems for 1 month.
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4 months ago
If they don't want a refund, that's okay. I will take this situation to court. There is no problem with this, but they keep me waiting, they don't answer emails, I try to contact via live chat, they block me.
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4 months ago
Thanks for your message.
Do I understand you haven't informed the casino about having gambling problems before making deposits?
When exactly have you informed the casino and when have you deposited in the casino?
Did the casino act to protect you from gambling after you informed them?
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4 months ago
Hello, we can close the case, boomerang bet helped me pay, the payment was delayed due to an error in the systems.
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4 months ago
Dear bayriiis,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with an online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
