Boomerang-Bet Casino - Player's $104 withdrawal delayed due to transaction history verification.

Terrible casino. I've left complaints and reviews about them everywhere. I've been waiting for a funds withdrawal for 3 weeks. They've been torturing me with verification for more than two weeks. Everything stopped at the last point of the check. The casino asked for a month's history of crypto transactions. I've submitted everything, but they won't accept it. Today, I sent the third version of the transaction history where I detailed everything in a PDF file on 25 pages. Awful experience with this casino. They've worn out all my nerves because of so many problems for just 104 dollars. I've sent all the documents and they were accepted, except for the transaction history. The casino are fraudsters and simply do not want to pay. Probably for them, 104 dollars is too big an amount that would bankrupt them.

Hello ivanweber,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

At the end of February I uploaded all the documents to verify the account. Selfie, photo ID, photo of receipt confirming accommodation. Everything was successfully accepted. and now all that remains is the transaction history - today I sent it for the third time. everything lasts more than 14 days.

You can close the complaint. I submitted to the wrong casino) now I did everything correctly) Sorry.

Hello ivanweber,

The complaint was changed to the correct casino now. As the verification takes longer than it should, your complaint will be now forwarded to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi ivanweber,

I've reviewed your situation and will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Boomerang-Bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what were the reasons for rejecting the player's document with the history of transactions? Have you already checked the newest version of the document the player uploaded?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear ivanweber,

We are very sorry that you have such a negative opinion of our casino, however, we have no intention of harming our players as we strive to be the best and satisfy the needs of all our players.

Dear Natalia,

We would like to inform you that the following documents were requested from the player: Proof of Identity, Proof of address and Transaction history. The player did not have any problems with the first two documents, they were verified quickly, as they fully met our requirements. However, the player had some difficulties with the Transaction history, as he provided us with screenshots of only a few transactions when we asked him to provide us with "Please provide transaction history for the entire period 01.02.2024 - 25.02.2024 with all incoming and outgoing transactions visible". According to us, the player could not upload his account statement twice and is trying to blame us for this. Nevertheless, yesterday the player uploaded a new statement, which will be verified within 10 business days, according to the rule on our website: 5.3 ... We will usually verify your documents and information within 10 (ten) days after our request is responded to in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification. We will try to verify the player's document as a priority.

We hope for your understanding and cooperation.

Best wishes,

Boomerang-Bet Casino Representive.

Yes, I downloaded a new transaction history yesterday, complete for the entire requested period. input and output of all transactions for two months. I don’t understand the problem and such meticulousness of transaction verification. I provided everything and more. What's the point of checking transactions 2 months in advance??? What kind of bullying and disrespect for the client is this? Plus the verification period is 10 days, considering that my withdrawal request has been processed for a month and a half!!! Madness! And verification lasts a month!!! This has never happened anywhere! I'm shocked!

I also provided screenshots with all the inputs and outputs of transactions for two months; I had to take about 30 screenshots and still didn’t like the casino. Okay, I’ve already made a statement from Binance 2 months in advance, I’m waiting for them to check it. Of course, it’s crazy to almost torment a player for two months for $100. Just terrible, complete disrespect of the casino for the client!

It’s almost April, and I’ve been waiting for the withdrawal of money from the casino since February. Fine. Simply great!

Thank you for the explanation, Boomerang-Bet Casino.

Dear ivanweber, I'm sorry that the whole process has taken that long, however, to ensure that the verification is conducted within reasonable timeframes, it's important to cooperate with the casino. KYC verification is a standard procedure and online casinos are within their rights to request certain documents. I hope the transaction history you uploaded meets the criteria and is verified soon. Please, let us know as soon as you receive any results of the review of your document.

Money came! Everything is fine. I would like to advise the casino so that there are no misunderstandings to promptly check the documents and say what exactly is wrong if the document is not suitable. About two months have passed - a long time for withdrawal of funds. an unpleasant aftertaste remained (

Dear ivanweber,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru