HomeComplaintsBoomerang.Bet Casino - Player's refund request has been delayed.

Boomerang.Bet Casino - Player's refund request has been delayed.

Amount: €10,000

Boomerang.Bet Casino
Safety Index:High
Submitted: 17 Oct 2024
Case opened Current status

Waiting for player to reply

0d -13h -34m -41s

Case summary

13 hours ago

The player from the Netherlands requested a refund from the casino, which was promised to be processed but remains unresolved after 8 months.

Public
Public
2 weeks ago

so i did ask for a refund on this casino.


they told me it would be proccesed and i needed to wait.


8 months later still no news.


when i ask the live chat they told me to wait 😀 agian and longer.


there is no email communication.

in there terms and conditions is stated that a refund reqeust is handled within 2 days.


so mine is taking over 8 months 😀

Public
Public
2 weeks ago

Dear otis35,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang.Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain what was the basis of your refund request to the casino?
  • Could you please share the communication from the casino agreeing to a refund?
  • My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Public
Public
1 week ago

Dear otis35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

otis35 has 0d -13h -34m -41s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news