HomeComplaintsBoomerang.Bet Casino - Player's refund request has been delayed.

Boomerang.Bet Casino - Player's refund request has been delayed.

Amount: €10,000

Boomerang.Bet Casino
Safety Index:High
Submitted: 17 Oct 2024 | Case closed : 04 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from the Netherlands had requested a refund from the casino, which had been promised to be processed but remained unresolved after 8 months. The Complaints Team had attempted to gather more information by reaching out for clarification. However, due to the lack of response from the player, the investigation could not proceed, and the complaint was ultimately rejected.

Public
Public
1 month ago

so i did ask for a refund on this casino.


they told me it would be proccesed and i needed to wait.


8 months later still no news.


when i ask the live chat they told me to wait 😀 agian and longer.


there is no email communication.

in there terms and conditions is stated that a refund reqeust is handled within 2 days.


so mine is taking over 8 months 😀

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Public
1 month ago

Dear otis35,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang.Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain what was the basis of your refund request to the casino?
  • Could you please share the communication from the casino agreeing to a refund?
  • My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Public
4 weeks ago

Dear otis35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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