The player from Albania wanted to reopen his casino account but had not received any response to his emails or WhatsApp messages for over a month. The player had initially closed his account temporarily to take a break and was now seeking to reactivate it. After reviewing the situation, it was found that the account balance had been zero at the time of closure. Consequently, the casino's decision not to reopen the account was deemed within their rights, and the complaint was rejected.
Boomerang.Bet Casino - Player’s account reopening request is delayed.
Amount: ??
Boomerang.Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
I want to reopen account . they have more than 1 month that dont reply my emails or whatsupp.
Public
Public
1 month ago
Dear sofokli92,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please specify the reason why your account was closed? Did you request the closure of your account, or was it blocked by the casino?
If you initiated the account closure, kindly forward me the account closure request to my email at veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 month ago
i closed account for temporary time and because i need a time to cool down. now i want to reopen it but they dont reply me . hope you will help me .
Public
Public
1 month ago
Please forward me the email with the account closure request you sent to the casino at veronika.l@casino.guru.
Also, could you kindly specify what the balance in your account was when you requested its closure?
Public
Public
1 month ago
i have sent just by whatsupp and i dont have conversations. you can ask casino.
Public
Public
1 month ago
account closure request i have sent by whatsupp but they have an option that conversations erases automatically for 7 days so i dont have it .
Public
Public
1 month ago
Thank you for your responses.
I have checked the Terms and Conditions and this is what I found:
7. (Boomerang.Bet) reserves the right to close your User Account and to refund to you funds from the balance of the User Account, subject to the deduction of relevant withdrawal charges, at (Boomerang.Bet)’s absolute discretion and without any obligation to state a reason or give prior notice.
Since the balance in your account at the time of closure was zero, we are unable to assist you further. The casino has the right to decide whom they provide their services to. If they choose not to reopen your account, it is within their rights, and we cannot compel them to accept you as a customer.
I understand this situation is frustrating, and I'm sorry for any inconvenience it has caused. In this case, I recommend choosing a different platform to play on. You can explore our list of the most recommended casinos here: https://casino.guru/top-online-casinos
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
