The player from Germany had been unable to access their Boomerang.Bet account, which had a balance of 240 Euros. The casino's support team had claimed there was no record of the player's account. However, the issue had been later resolved by Boomerang Bet's customer support, and the player had been able to get a refund without any problems. Consequently, we had marked the complaint as 'resolved' in our system.
Boomerang.Bet Casino - Player can't access account at Boomerang.Bet.
Amount: €240
Boomerang.Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
11 months ago
Translation
Good Day,
I registered with the mentioned casino, Boomerang.Bet. Now, I can't log in anymore, which is very odd considering I won 500 Euros. I'm already in contact with their support, they're claiming that there is no customer account with Boomerang.Bet. There's still 240 Euros in the account. What can we do? Best regards.
Automatic translation:
Public
Public
11 months ago
Dear Justsomeone,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
11 months ago
Translation
The issue was resolved by Boomerang Bet customer support.
I got my money refunded without any hassle.
The case can therefore be closed, thank you for the support.
Automatic translation:
Public
Public
10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Justsomeone, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
