The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
BoomBang VIP Casino - Player’s withdrawal has been delayed.
Amount: €500
BoomBang VIP Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
with a deposit of 26€ + bonus money 26€ i won about 2400€, after wagering i ordered 500€ to be paid out. I was told that it can take up to 5 days for the money to be in my account, after 7 days there was still no money in my account.
Automatic translation:
Public
Public
2 years ago
Dear fakkk3001,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Thanks for the quick reply, I hope you're right.
then I'll wait...
greetz mk
Automatic translation:
Public
Public
2 years ago
Translation
I still have one color, is it common that the player doesn't see the wager or that you have to ask support in the chat every time..?!
Automatic translation:
Public
Public
2 years ago
Unfortunately, it is not very user-friendly, but some casinos have it this way. Of course, we would prefer if casinos had clearly stated wagering requirements in players' accounts, but it is not an industry standard yet.
Please, keep us updated regarding your pending withdrawal. Thank you in advance.
Public
Public
2 years ago
Translation
Thanks for the answer!
To be honest, as a customer, I just find waiting 14 days for my money to be transferred
outrageous. i pay the wages with my bets and the money i pay into the casino
the people who "work" there if you can call it that!
14 days for a bank transfer...that's a joke, but not a funny one!!
Automatic translation:
