BoomBang VIP Casino - Player’s withdrawal has been delayed.

Hallo, schreibe seid 4 Wochen eine Email nach der anderen auch im Livechat stundenlang diskutiert.

Freundliches abwimmeln mit dem Satz Unterlagen erfolgreich eingegangen.

Tagelang nichts wieder Email nichts. Heute dann nach Meldung an die MGA kam Bestätigung der Kontoverifizierung.

Bin ja mal gespannt wann das Geld bei mir ist.

Wenn es dann da ist, werde ich hier meinen Account löschen und es niemandem weiter empfehlen. Sorry der letzte.....

Mfg Jacqueline

Sag aber Bescheid wenn das Geld ei gegangen ist

Dear jackysweet1076,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you have requested the withdrawal more than a month ago? Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Perfect. Thank you very much, jackysweet1076, for your reply. I will be waiting for an update patiently.

Hello jackysweet1076,

Have there been any developments since our last conversation?

Dear jackysweet1076,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.