The player from Germany is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
BoomBang VIP Casino - Player’s struggling to withdraw his winnings.
Amount: €2,200
BoomBang VIP Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
BoomBang VIP Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
Hi there,
Like the previous user, I also have the problem that the payout displays "System error, please contact support". The previous payout went smoothly. As a result, I first deposited € 609 and then € 900, but my account balance cannot be withdrawn due to the error. Strangely, it is still possible to play and I could also make deposits.
Automatic translation:
Public
Public
3 years ago
Dear gs87,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you please advise if your account has been fully verified? Have you tried contacting the support as suggested to find out why you can’t withdraw your winnings?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello Kristina,
I have been successfully verified, have already made a withdrawal and can continue to play and deposit. I find that very strange.
I contacted the support, but they don't get an answer. A case has been opened and apparently I have been assigned Jonah as an agent. I'm even supposed to give a rating, but I'm not good at that at the moment 🙂 I sent you my emails.
I have received a verification confirmation and the first payment has already been made to my account.
Many thanks for the help.
Edited
Automatic translation:
Public
Public
3 years ago
Thank you for your reply and emails, gs87. Could you please advise when exactly you noticed that you cannot request a withdrawal? For how long have you been trying to withdraw your winnings? I would just like to have an idea of how long has this issue been going on.
