HomeComplaintsBoomBang VIP Casino - Player’s struggling to withdraw his winnings.

BoomBang VIP Casino - Player’s struggling to withdraw his winnings.

Amount: €2,200

BoomBang VIP Casino
Safety Index:Above average
Submitted: 18 Nov 2021 | Case closed : 06 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hi there,


Like the previous user, I also have the problem that the payout displays "System error, please contact support". The previous payout went smoothly. As a result, I first deposited € 609 and then € 900, but my account balance cannot be withdrawn due to the error. Strangely, it is still possible to play and I could also make deposits.

Automatic translation:
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2 years ago

Dear gs87,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you please advise if your account has been fully verified? Have you tried contacting the support as suggested to find out why you can’t withdraw your winnings?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago
Translation

Hello Kristina,


I have been successfully verified, have already made a withdrawal and can continue to play and deposit. I find that very strange.


I contacted the support, but they don't get an answer. A case has been opened and apparently I have been assigned Jonah as an agent. I'm even supposed to give a rating, but I'm not good at that at the moment 🙂 I sent you my emails.


I have received a verification confirmation and the first payment has already been made to my account.


Many thanks for the help.


Edited
Automatic translation:
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2 years ago

Thank you for your reply and emails, gs87. Could you please advise when exactly you noticed that you cannot request a withdrawal? For how long have you been trying to withdraw your winnings? I would just like to have an idea of how long has this issue been going on.

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2 years ago

Dear gs87,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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