BookMaker Casino - Player’s winnings have been confiscated.

I created a Bookmaker.eu account yesterday. I deposited $30,000 into the account via BTC. I played Pai Gow poker in their casino. I was down roughly $20,000 of the $30,000. I then went on a really good run and won a little over $33,000. The game then locked up and said I hit my daily win limit of $30,000. I figured ok just wait a day and I can play again. When I tried to login the next day I was locked out of my account. I contacted chat and they said my account was under review and check back later. I checked back later and they told me that my account would remain closed and to withdraw my money. To my surprise when I logged in only my initial $30,000 deposit was in the account. They had voided my $33,000+ win. I proceeded to make my first 25k withdraw. I asked why they are basically stealing $33,000 from me and their response was simply the management has made their decision.

I have more screenshots with my entire conversations with chat. I also have a full log of my Pai Gow session. At this point I have not received my $30,000 deposit back yet. The first 25k is pending review. They have temporarily reopened my account so I can withdraw my initial deposit but they are stealing my 33k+ in profits.

Dear Tjmcdonald10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you only played this one game?
• Did you activate any bonus on top of your deposit?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina