Booi Casino - The player struggles to withdraw his winnings.

Amount: 100 R$

Booi Casino

Safety Index:High Submitted: 22 Jan 2023 | Case closed : 07 Feb 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to withdraw his winnings due ongoing verification. The complaint was closed as the player stopped responding.

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ClodoaldoSidral

Visitor

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1 year ago

OriginalTranslation

I won a booi free spins bonus, after doing the rollover and having approximately 160 reais, I put 100 reais for withdrawal. With the negative and the need for verification, I started the process of sending the images. All of them with "help" from the support, always trying to correct what was indicated. As it turns out, I have sent multiple images, all showing my face, my ID and casino login as requested - some of the images attached. However, all were rejected. For "A" or "B" reasons, even if those don't make sense, like the case where they informed me that my finger was above my date of birth, but in fact it was covering the year in which I got my first driver's license, only (given that which has no value to the casino). When I only requested that they release my withdrawal of 100 reais (REAL VALUE), this was again denied. There are no more different ways to capture the images, the image is in the highest quality of a s22 cell phone from 2022. Since, by minimally approaching the images, it is possible to visualize all the information clearly.

Automatic translation:

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Nick

Complaint Specialist

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1 year ago

Hello ClodoaldoSidral,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Booi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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Nick

Complaint Specialist

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1 year ago

Dear ClodoaldoSidral,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nick

Complaint Specialist

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.