HomeComplaintsBoo Casino - The player is struggling to withdraw his funds from the casino.

Boo Casino - The player is struggling to withdraw his funds from the casino.

Amount: 976 R$

Boo Casino
Safety Index:Low
Submitted: 17 May 2023 | Case closed : 08 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil is experiencing difficulties withdrawing his funds from the casino. We closed the complaint because the player stopped responding.

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1 year ago
Translation

I made deposit 50 at Boo casino

They asked to roll over. Since I didn't put it with Bonos.. until then blz but later I requested the withdrawal of 976 reais and until today it didn't fall into the account since I made the deposit I have the right to my money they don't answer in the chat or in Gmail

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1 year ago

Dear a991770169,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if the casino gave you an explanation about any necessary wagering you need to complete? When did you request a withdrawal of your funds from the casino? Is your account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago
Translation

There wasn't even a place saying the rolover after I deposited that the mssg appeared when I went to withdraw that I had to do the rolover

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1 year ago

Dear a991770169,

The requirement to wager your deposit is the standard AML (anti-money laundering) rule. Not all casinos require this, but it isn't anything unfair.

Could you please forward the communication (emails, chat transcripts) from the casino to my email at tomas@casino.guru?

Were you advised how much you need to wager in order to be able to withdraw?

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1 year ago

Dear a991770169,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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