The player from Brazil is experiencing difficulties withdrawing his funds from the casino. We closed the complaint because the player stopped responding.
I made deposit 50 at Boo casino
They asked to roll over. Since I didn't put it with Bonos.. until then blz but later I requested the withdrawal of 976 reais and until today it didn't fall into the account since I made the deposit I have the right to my money they don't answer in the chat or in Gmail
Dear a991770169,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if the casino gave you an explanation about any necessary wagering you need to complete? When did you request a withdrawal of your funds from the casino? Is your account verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
There wasn't even a place saying the rolover after I deposited that the mssg appeared when I went to withdraw that I had to do the rolover
Dear a991770169,
The requirement to wager your deposit is the standard AML (anti-money laundering) rule. Not all casinos require this, but it isn't anything unfair.
Could you please forward the communication (emails, chat transcripts) from the casino to my email at tomas@casino.guru?
Were you advised how much you need to wager in order to be able to withdraw?