The player from British Columbia had reported issues with Boo Casino, complaining about constant pop-ups that encouraged her to deposit large sums of money. She had alleged game glitches and non-payment of winnings. She had tried to seek help from Malta Gaming Authority and eCOGRA, but hadn't received a satisfactory response. The player had suspected foul play and provided chat evidence. After a series of exchanges, we determined that the player's account had been closed by the casino, but it was unclear whether there was any remaining real money balance on the account. It was also revealed that the player's case was being reviewed by regulatory authorities at that time. As a result, we had closed the complaint, advising the player to contact us if the licensing authorities reached a decision.
Boo Casino - Player suspects scam with persistent deposit requests.
Amount: Can$6,500
Boo Casino
Safety Index:Below averageOther
REJECTED
Case summary
boo casino chat kept telling me to deposit large amounts of money allot of times... I deposited and deposited and games I usually play would personally Glitch, Not win anything or even connect to bonuses especially on another game i play... i felt scammed of approx $6500 and I told Boo it didn't seem normal as there regular chat POP UPS told me to keep depositing LARGE amounts of money....They kicked me out when I had a concern about it... I then went to Malta Gamming authority...I heard nothing back... just terrible really... STILL HAVE NOT HEARD FROM MALTA GAMING AUTHORITY. If I send another patient email ask Malta what's going on, they send a threat letter that they will take longer to Respond! And never respond.
. It is time for fairness and to b more in control of scam Entertainment.
Malta Gaming Authority is NOW emailing BUT sending my case to eCOGRA
UPDATE DEC 24/23
Ecogra will shift you to the side tell u to FIRST deal with OPERATOR OF Casino... You First now do that and OPERATOR (in this case, Green Feather) does not respond... Then ECOGRA will not respond...
I noticed Boo tampering with chat line: [21:08:58] Lisa T*****: what about if you try to make another $500 deposit now and i will add $200 extra gift
THAT SHOULD BE GABRIEL'S TEXT
Dear riverdustmine1,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Boo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate what exactly is the issue as what you described is simply a promotion of the casino which you can refuse and not deposit at all? I will be waiting for your reply patiently.
Best regards,
Nick
Dear riverdustmine1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
was it not explained in first part that you publicly posted... As I sent you other Personal attachments as well ... I am confused, Was also told to Escalate issue to Boo Casino Operator and they Never Responded, Ever..
Dear riverdustmine1,
No your issue has not been explained at all. What does the casino have to do with your decision to deposit there? Is your account closed? Did you have any remaining balance on your account when it got blocked?
General public must understand that if there is an issue when you play online that your issue will NEVER be happily resolved... No matter what the public will not b heard and you will always loose your bank accounts to scamming, unfair online Casinos
Hello asimanin,
I still do not understand what is the issue with the casino. Every casino has pop-ups and bonus offers and it is up to the player whether he accept it or deposit there. If you are feeling that you have problem with depositing and losing much money which may even lead to gambling addiction, please be sure to self-exclude yourself in order to prevent any further depositing into the casino.
Is there any other way we can assist you? If not, we will be closing the complaint as the issue has not been explained so far.
Regards,
Nick
well there is one question you asked : Yes, Boo closed my account "right away" as soon as I asked them what was going on. I could not get the situation resolved... Could not communicate with them about the issue
I had to tell Boo " Chat" Agents to send copy of chats And Never hardly ever received Copy. I would have to SNIP IT (take picture)...
way too easy for Sites to just "kick a person out" or say you have a problem, then actually happily resolving issue...
This is where Danger is for visitors or players and knowing possibly you are a Nothing when it comes to online Casinos
Dear riverdustmine1,
Did you have any remaining real money balance on your account when it got closed?
cannot remember. Too focused on getting issue resolved but Boo doesn't respond. ECOGRA states that I am FIRST supposed to escalate issue with OPERATOR of Boo Casino... Boo support DOES NOT REPLY EVER!!
Dear riverdustmine1,
If you had no real money on your account then the casino had the right to close your account without any explanation or reason given. It is a common term in every single online casino. I would recommend to find a different casino if you are experiencing any issues with Boo as it will probably just cause more trouble in the future with them.
Mostly if the case is already ongoing with the authorities, the casino can't respond to the player and they and you should share information only when the license requesting it.
Also as the authorities are already involved, there isn't much we can do either as they decision is above all in the casino.
Based on the above and previously stated facts, we will be now closing the complaint.
Please e-mail me on nikolas.b@casino.guru if the licensing authorities would close the case either in your or the casino's favour.
Regards,
Nick
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