Boo Casino - Player’s withdrawal is not being processed.

I can't withdraw.

It is almost the same as the content of complaints filed in Japan before.

I requested to withdraw to my bank, but the bank refused to do so.

I have not received any communication from the bank.

I deposited ¥500 on June 16 and received a ¥1500 bonus. I started betting with ¥ 2000, rolled over, submitted various documents on June 18, and applied for withdrawal to a bank account of ¥ 50000. After that, there was no response, so when I contacted the chat on June 25th, I was told that the withdrawal limit from the bonus was exceeded, so the withdrawal limit was corrected to ¥ 25000. I received an email that my withdrawal application for ¥25000 was accepted.

On June 27th, I received an email that my withdrawal request was approved.

After 5 business days, the payment was not made on July 4th, so I contacted the chat. He asked me to send him a reply that the bank refused, and additionally send me a screenshot of the bank account details and account and name. I sent the documents immediately.

Since there was no response even after 48 hours from submitting the documents, I contacted the chat on July 6th. (Because it was written on the document submission screen that it will be processed within 48 hours.)

I was told that I would receive an answer by email, but there was no answer even after one more day, so I sent an email on July 8th.

Then, I was asked to tell me the katakana of my name now. Also, if you have a jeton or stickpay account, please make a deposit. friend.

I replied to your email late at night on July 9th in Japan time. Furthermore, my name in kanji was wrong, so I taught him the correct kanji and katakana. I have a jeton account, but I couldn't trust him to make an additional deposit, so I told him to try withdrawing money again with the correct information.

At 2 o'clock midnight on July 9th, I received an email reply stating that a deposit was required to withdraw to jeton or stickpay.

In the first place, even though I told them to withdraw money to the bank with the correct information first, they told me to deposit again without doing that.

Asking for a deposit without answering our questions or requests is too crude. I can only think that it is a fraud that repeatedly refuses withdrawals as a result of making a deposit.

I also don't trust if they are trying to pay the bank. It is unthinkable that a Japanese bank would refuse to accept it late at night. I usually get a response after business starts the next morning. Also, 7/9 is Sunday.

I can appreciate that you reply to my email, but I can't trust the response that comes back with fraudulent content.

Dear Tacchan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Could you please clarify whether your withdrawal request via bank transfer has been canceled or is it just pending in your account without being processed?

Thank you in advance for your reply.

Best regards,

Kristina

thank you for your reply.

Thank you.

This is my first withdrawal from Boocasino and the same company. Withdrawals from other sites have never been a problem.

On 6/27, the modified ¥25000 withdrawal request was approved. It was written in the email that the payment would be made immediately, but the money had not arrived in my account by June 29th.

I didn't receive the money by 7/4 of 5 business days, so when I contacted the chat again, I was asked to submit a screenshot that the bank refused, the transaction details of the account, and the account and name. So I submitted it. There was no response even after 48 hours, so I contacted the chat again on July 6th. This time I was told that the review department would return the email immediately, but there was no reply until the next day.

So, when I inquired by email on July 7th, I was asked to tell me the katakana of my name. Furthermore, the kanji of my name presented at that time was also wrong. Also, when withdrawing with jeton or stickpay, I was told to make a deposit first.

He taught me the katakana of my name and the correct kanji. Also, I have a jeton account, but considering the circumstances so far, I don't think jeton will guarantee that you will be able to withdraw if you make a new deposit.

I can only think that they are trying to deposit from jeton and refuse to withdraw with some reason, delay it, or try to deposit from another institution.

So, I would like to withdraw to the bank account I told you first, and secondly to jeton without making a new deposit from me.

In my email reply to them, I told them to try to withdraw to the bank first with the correct information before requesting a deposit from jeton. It's around 8:00 am Japan time on July 9th. It's been over 8 hours since then and so far I haven't heard back from them.

Thank you very much for your reply, Tacchan. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello.

Thanks for the new response.

There was also a new response.

I made an inquiry via chat today and finally got the following reaction.

Finally, I sent a request to the bank again with the new information that I sent the other day.

Maybe even then I won't receive the prize yet. In the first place, the fact that they sent money to the bank can only be known from the text of the email they made. It's been a month since the first withdrawal request, but I still can't solve it.

They rarely answer my questions and keep repeating the wrong answers.

After all, it seems that they will not respond to withdrawals sincerely unless a third party like guru intervenes. Thank you for your cooperation.

I will forward my email correspondence with them to the email address you provided. I have exchanged chats many times, but I have not recorded the history.

Today, after applying for withdrawal, I sent all email exchanges with boocasino other than promotion.

Please confirm.

Since you requested a new withdrawal, I would recommend that we wait for a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I understand thank you.

As of 7/20, there is no payment yet.

I asked my bank

"There is no record of the bank refusing the transfer."

Said.

I contacted you via chat today.

It seems that the transfer to my bank was also refused.

It's been more than a month since I applied, but I still haven't received it.

Could this be a problem with the bank or exchange they are using?

It seems that they can try sending money to jeton, which I told them by e-mail the other day.

however,

How many days do I have to wait to see the results?

When I asked the question,

"As soon as possible"

They said.

I'm not asking how long it will take to "arrive" in my account, but how many days will I have to wait to see the "result", but I can't seem to get an answer.

I thought about the possibility of failing again, so I asked that question.

So they are going to keep me waiting.

This time as well, I learned that the second transfer failed for the first time after inquiring via chat.

They tried to hide the unsuccessful transfer until the user inquired.

Even if you didn't really mean it, I feel the same way.

I have dealt with this many times before. My e-mail has also remained unanswered to my inquiries.

Isn't the response bad?

Help me.

Hello.

I contacted boo today.

Yesterday they said in chat,

"Try sending money to Jeton"

This is to ask what happened.

the answer,

"I tried sending money to Jeton twice, but the bank refused."

That's what it means.

I asked him why he was rejected, but he didn't answer.

And, as expected, I was told to make a deposit from Stick Pay.

I don't usually use stickpay, so now I have to submit the documents and get approval.

When I looked for information, it seems that it will take at least 4 to 5 days.

When I asked if it would be possible to send money by depositing from Jeton in the same way as with StickPay, I was told that it was not possible.

They don't give a reason, and they don't even try to find out why it's rejected.

Also, when I asked how many days it would take from the deposit of Stickpay, it was 3 to 5 days from the deposit.

I can't send money to my bank, I can't send money to Jeton, which I wanted, and they have no attitude to solve those requests.

After checking the information, Stickpay charges a fee of 3.85% when depositing.

Withdrawals to banks will incur a fee of 800 yen + 2%.

There is also the possibility that they will charge a fee for sending money to Stickpay.

That's even more money than you deposited with them in the first place.

they told me

"Is there a fee for depositing to StickPay?"

I asked.

I'm proposing it without even knowing it.

Since neither the method nor the period I want has passed,

"Is the fee not reimbursed?"

When asked, there was no clear answer.

If you can't withdraw to banks and you can't withdraw to Jeton, at least you shouldn't list it on the site as a means of withdrawal. I told him, but there was no response. I don't think they will pay me if I deposit with Stickpay as it is, so I hesitate to deposit to Stickpay and from Stickpay to them.

Can you say that it is a normal casino with such a response?

It seems like I am an idiot who was looking forward to a withdrawal that could not be said to be a large amount for more than a month.

They are completely fooling users.

I have no intention of paying.

If you can't withdraw your winnings, it's not a casino anymore.

I cannot accept their response. Can you help them pay me...

In the past, a Japanese person who filed a complaint here said that he would not deposit from Stickpay and would transfer money to Stickpay. If you can at least treat me the same way, I can forgive you a little...

postscript:

We chatted again.

I proposed EcoPayz (is it called Payz now?) to change the bank of the remittance destination,

"It has already been notified."

"See past chat history"

The chat is ended unilaterally.

It doesn't seem like you're going to answer the user's question...

Addendum 2:

The chat staff always asked me to check the past history, so I asked them to get the chat history.

I said, "Please let me know by email," so I requested to receive the chat history by email.

I am waiting for your reply now.

Also, while I was struggling with chat, the person in charge of finance had already confirmed by chat,

I just got a report that my bank transfer was rejected.

They don't even have an internal connection between the chat person and the finance person.

Interacting with them really makes me sick. I am so stressed.

Now more than anything is the attitude of the chat personnel.

I've been treated like this until now, but I can't have a decent conversation with you.

I was made to wait about 10 minutes before being connected to the chat, and when I asked a question, I would say "Please say goodbye" or "Bye-bye" and hang up the chat.

They say the withdrawal failed, so 'what about ecopayz? ' or 'What about my other bank? ' and I'm proposing another method, but I put a single 'NO'. "Ecopayz is written as a payment method, but is it possible? ' or 'Why can't I change to another bank? ’ and immediately run away with the above response.

Certainly, there were times when I had an emotional reaction to their answers, but I didn't use foul language (I don't know how it will be understood after translation because it was translated automatically, but I don't think I used foul language), and most of the time I asked proper questions.

Their attitude makes it look like they have no intention of communicating with customers.

It seems to be an attitude of not answering the customer's "why". If it is according to the rules and conventions, "It is written like this. ’ should be the answer. The reason I don't do that is because I think it's too much trouble to answer.

Support is not doing their job.

It really pisses me off.

Thank you very much, Tacchan, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Tacchan for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Boo Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help resolve this issue.

Thank you!

CASINOGURU person in charge

Thank you for your response.

After that, Stickpay approved my documents and activated my account. However, my credit card was declined.

You can also deposit to Boo by depositing via overseas bank transfer to StickPay, but the minimum amount is $ 100 and a 1% fee will be charged.

Depositing $100 for a withdrawal of less than $200, no matter how much you will get it back later, is just too ridiculous and too unfavorable for the user. A fee of ¥800 + 2% will also be charged when returning.

How many more weeks will it take to get a new credit card? In that case, it will take more than 2 months from the first withdrawal application.

This is too silly and too user unfriendly.

Furthermore, considering their response so far, there is no guarantee that they will withdraw even if I make a deposit from Stickpay in the future.

Are they trying to put users at a disadvantage and eventually give up on withdrawals?

I haven't received a reply to the email I wrote the other day asking for the chat history. Email inquiries from the finance department have not been answered either.

Since my Stickpay account has been activated, I would like to withdraw to Stickpay, but I do not want to make a deposit. because they do nothing.

Hello Tacchan and all.

Thank you for your comments so far.

We’ve checked on the process of your withdrawal and found just what you’ve said in this complaint.

We asked you to make a payment using Sticpay as soon as you told us your bank is refusing to accept the winnings being transferred.

As Casino Guru has said, this is not an issue for Boo Casino but the banking and payment method service systems that are giving issues and holding the player from gaining their deserved winnings.

Some good news is that our finance team has contacted us to let you know that there was a name issue with your bank, which caused them to reject this payment.

Contact your bank as soon as possible, as the reason for their rejecting the transfer was that you didn’t have the correct name on the deposit from your bank, in Katakana. Let us know what the name on the deposit is and we can then transfer your withdrawal to your bank account with that name on it.

Boocasino person in charge

Thank you for contacting us.

But I don't understand what you are saying.

If it was the correct katakana name, wouldn't you have told it in the chat? I have also emailed you. The chat rep said he would pass the note on to the finance team. where did that note go? ? Did the chat person lie after all? ? did you see my email? ?

I have submitted all my email history to Guru. I think Guru knows whether my katakana name was included in the email or not.

As a test, please send my katakana name that you know to my e-mail. I'll judge if the katakana names you know are correct. It's probably right, isn't it? ? In chats and emails, I tell them the correct katakana name over and over again. The katakana name is also registered at my bank. Because when I transfer money to another account, it is displayed with the katakana name.

The problem is whether the katakana name is half-width or full-width, and whether the surname or given name comes first. In Japan, it is written in the order of last name → first name.

Also, Japanese banks are registered in double-byte katakana.

Try them all.

①Please search for my correct katakana name that I told you from the history of chats and e-mails.

② If you can't find it, please reply on this bulletin board.

③If you find it, please try paying with my correct katakana name first.

④If your bank refuses, try changing the full-width and half-width characters, and change the order of your surname and first name. (Full-width last name → full-width name, half-width last name → half-width name, full-width name → full-width last name, half-width name → half-width last name)

⑤If you still get rejected, please email me my katakana name that you just tried. If it is wrong, it will be the third time, but I will tell you the correct katakana name.

⑥If the correct katakana name is rejected, please send money to my StickPay. I cannot accept the condition that you have to make a deposit from me.

As I've said many times, if you don't make a deposit and only pay from you, you can send money to StickPay. You don't have to try sending money to your bank if they send it to Stickpay without a deposit.

Rather, isn't that faster?

Thank you.

Good day again Tacchan.

Thank you for all the information.

I will email you directly all the information we have regarding your name.

The issue we have is that the name used in your deposit is not the Katakana version on your deposit. This is why we need you to contact your bank to check which version shows on that. This is the reason the bank is not accepting the withdrawal, as the Katakana we have is correct, so it's different from your bank's version.

Our finance team got this information for us yesterday, in the message from your bank.

Please check what we have against what your bank has, from the email I'll send to you soon.

We have to make any withdrawal sent back to a source of deposit. This is to prevent any fraud, such as money laundering, which is why you were requested to deposit from Sticpay.

Best of luck to you.

Boocasino person in charge

Thank you for your reply.

In the first place, the initial deposit to you should have been from a credit card, but what does the bank's katakana version mean when you deposit? ?

I inquired with my bank, but it seems that there is no history of rejecting the transfer to my account number? ?

Is your bank denying it? ?

The sent information matches my name in kanji and katakana. What do you mean by version? ? I don't think there is a version for Japanese katakana. It's not even a word sentence.

what are you talking about? ? OS? font? A system for transferring money between banks? ?

If that's the cause, it means that the bank you're using doesn't correspond to the bank I specified, right? Is it possible to change the bank to which the withdrawal is made? ?

It's a bank debit card, but it's a JCB credit card.

Is it written somewhere that credit card deposits are limited to withdrawal banks? ?

I told you that you can withdraw to StickPay, but do you understand? ? However, I don't want to make a deposit from here because it takes time and fees.

You say you are suspected of money laundering and fraud, but it seems that people who have been in the same situation here have withdrawn without depositing from Stickpay without being told such things. ? ?

Hello again Tacchan.

I've made sure that our finance team has all the information about the way names can be written in Japanese.

The information is now being collated and finance are going to try all you say in your previous comments.

When I hear from them, I'll let you know and I hope all can be sorted for you quickly.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Guru person in charge

Today, I received an email from Boo asking for a bank statement with the address and account number of the bank account.

I keep telling them to put it in stickpay, but they don't even do that.

Even though I replied that I would try everything I told you in the above description.

I mean, they're still going to keep me waiting.

what are they looking for? How many months do you have to keep me waiting?

Is it because it's a max win from a small deposit bonus?

However, they have a wagering requirement of 55x and a max win of 50x.

I was able to win by chance, but it's a setting that I can't win by thinking normally.

Win, so they won't let you withdraw, right?

They blame the bank for everything, but no documentation has been provided to substantiate their case or contact information for their bank or exchange.

So, as a result, it's just what they say on their lips.

Too vicious as a casino. they are just committing crimes.

I don't want to allow myself to cry and fall asleep in anger.

They should be punished or sanctioned in some way.

Shouldn't they be accused of being a rogue casino?

Hello Peter and Tacchan,

We are happy to inform that following the end of the verification process, we have processed the payment on August 4th.

As this is an international transaction, it may take up to 5 business days to be reflected on the players account.

We would like to ask the player to check receival of the funds on his end, at the end of this timeframe.

Regards,

Boo Casino Representative.

Boocasino representative

Thank you for contacting me.

However, of course, I think it's because it's Saturday and Sunday, but is my bank still there? stick pay? has not arrived at

I can't take your word for it until I confirm its arrival.

A bank at all? stick pay? Where did you pay?

You don't even write about such things. you don't say

Now, you suddenly added the words "because it's an international transaction" that I don't really understand.

Regardless of whether it's an "international transaction" or not, you always say wait "5 business days".

I can't help but hear it as preparation for excuses when things don't go well again. (At that time, the sense of disbelief would rise again.)

There have been many questions from me that have been ignored, both in chat and by email. For example, there were chat responses that made me look stupid. I think you should reconsider your attitude towards users.

I will let you know if there is any change in my account within 5 business days.

Boocasino representative, CasinoGuru representative

Hello.

I confirmed the arrival of my winnings at my bank this afternoon.

Thank you for your response.

Dear Tacchan,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter