The player from Finland had won at the casino but experienced issues when she tried to withdraw her winnings of EUR 450. Despite multiple attempts at contact, the player had received no response from the casino. However, the issue was later resolved and the player confirmed receipt of her winnings. The Complaints Team then marked the complaint as 'resolved' in the system.
Boo Casino - Player's withdrawal has been delayed.
Amount: ??
Boo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Hi, I was playing and winning first time no bonuses, and the wanted to witdraw but nothing happened, so I gambled the money and then deposited more and gambled and won and wanted to take my winnings. Paper work took ages and then nothing happened.
tried several times to contact them but nothing do again I spent my winnings.
question is is it my age which is the problem?
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4 months ago
Hello Old73,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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4 months ago
Hi Nick,
Generally I don’t like bonuses. Fs are ok.
my ac seems to be open now But still no word from them,
I normally win a bit but niw seems like the whole system is agains me.
i do appreciate your help.
Liisa Ranta
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4 months ago
Hi Nick,
i was a bit stupid as I continued to use Boo casino. Now they owe me EUR450. No answers and no money.
can you help?
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4 months ago
Translation
Hello, the matter has been resolved, everything is ok.
thanks for the help Nick.
have a good weekend.
Automatic translation:
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4 months ago
Dear Old73,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
