HomeComplaintsBoo Casino - Player's winnings were confiscated.

Boo Casino - Player's winnings were confiscated.

Amount: 5,000 INR

Boo Casino
Safety Index:Below average
Submitted: 27 Jun 2023 | Case closed : 24 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from India is unable to withdraw his winnings of 5000rs from Boo Casino. We closed the complaint because the player stopped responding.

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10 months ago

That Boocasino is totally scam dont play anyone their plss its my request.

They consficated my 5000rs of withdrawal.

Totally fraud and scam website dont play there.

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10 months ago

Dear sahiljangde1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
  • Did the casino give you any justification for why your balance was confiscated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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10 months ago

Dear sahiljangde1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

I played according to the bonus terms and conditions.

They give me 100rs free bonus....and their term is not to bet 10% of bonus amount while wagering,and continuese low betting is not allowed, and continuese same betting is not allowed.

Can u plss explain me in such situation how people can wager amount. I just bets more than 10% of bonus amount,They told me. And there is minimum stake game is only 10rs which is 10%.

Its totally unfair all terms are in Coin in which heads and tails both are for company side. Disgusting.

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9 months ago

Do I understand correctly the casino is accusing you of breaching the maximum bet rule while you played with a casino bonus? Could you please send me the correspondence from the casino? My email is tomas@casino.guru

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9 months ago

Dear sahiljangde1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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