Boo Casino - Player's winnings have been partially confiscated.

I received five euros in bonus money from Boolt on my gaming account, which I played for entertainment throughout the evening, winning small amounts. Later, I hit it big, if I recall correctly, with a stake of either 0.3e or 0.6e and won 600e. I continued playing for quite a while and thought about withdrawing my money but decided to deposit 10e so they could definitely see my bank details since it had been a long time since my last deposit. I continued to play after the deposit and noticed that the wagering requirement had been met, and I was still winning small amounts. I decided to withdraw 500e and played out the remaining balance. A couple of days later, I inquired about the status of my withdrawal and was told that further instructions on how to submit personal information would be sent to my email soon. After five days, I was informed that my withdrawal had been denied because I wagered more than 10% of the bonus amount. They returned 25 euros to my gaming account??. I began to ponder, and yes, I remember playing with a 0.6e stake, BUT then I thought that I made a deposit after the wagering requirement had been met, so I should get the winnings after that. Unfortunately, they just laughed in the live chat and didn't respond to my emails at all. Also, I couldn't view my rounds after making the deposit, but I would estimate that around 200e is the amount I should receive. I asked about this but was simply met with laughter emojis in the live chat and was told that I received 25e even though I deposited 10e. In summary, something strange happened and I never received a response to my query.

Hello veekoo83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many bets did you make above the allowed limit - would it be possible to forward the betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Please note that if you did bet over the allowed limit while the bonus was still active (wagering has not been finished), the casino had right to void any additional winnings generated from that point.

Looking forward to your answer.

Regards,

Nick

The account could not be confirmed, I asked about it and they said I would receive an email about it. It was my first discharge. I probably made about 30 bets over the allowed bet limit, which had been 50 cents, but I played 60 cents per round. I later started to wonder if there was a bet limit and I deposited 10 euros with which I won more, but as I said, boo casino took all my winnings away. I understand that those winnings will be taken away where I broke the Casino's rules.

I myself would have liked to see the casino history for the rounds played and I asked why I can't see the rounds played. In the live chat, they just asked what you mean, so they weren't willing to show them.

Hello veekoo83,

If you really did bet over the maximum allowed limit, the casino had every right to void any winnings generated from it. As you deposited 10€ only, but they still gave you 25€, I would most likely consider it as generous as most casinos return only the deposited amount.

Could you please confirm if they did give you the 25€ already or at least the deposited amount of 10€?

If yes, is there anything else we could assist you with?

Case closed

The complaint will be now closed based on the above explained reason. Please do not hesitate to contact us if you will come across any other issues with any online casino, we will gladly try to help you.