Boo Casino - Player’s struggling to withdraw her winnings.

not withdrawn

At first, I was told that my ID was not sufficient, and I was told the same thing over and over again even though I resubmitted it and it should have been OK.

When I thought that the withdrawal would finally be made, I was told to wait because it was crowded and it was being processed sequentially.

I still can't withdraw, and now it seems that I can't withdraw due to a withdrawal system error

A casino that doesn't violate the rules and can't withdraw even $22 is abnormal

Chats are disconnected and inquiry emails are ignored

Dear meguzo19810405,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? How many days ago was your withdrawal requested, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Withdrawal application is on February 8th.

I applied with ecoPayz, but I haven't heard that it's the reason

If the withdrawal cannot be made due to an error in the withdrawal system

I can't reply to your email because I'm busy.

If you can withdraw money other than ecoPayz, prepare another account

Withdrawal application is on February 8th

When I asked the casino, they said it was not a withdrawal system error today.

There is some reason and the withdrawal is just on hold

But I can't even tell you why

Isn't it strange that the reason why you can't withdraw changes every day?

Insufficient ID → Congested → Withdraw within 48 hours → Congested → Withdraw within 20 hours → Withdrawal system error → Withdrawal pending

I made a deposit with the intention of receiving a bonus, but the amount was not enough to receive the bonus due to a mistake.

Bonus GET → 10$

Deposited amount → 9.45$

Therefore, I decided to increase it with Baccarat, withdraw it once, and deposit it again.

Since it became 22$ after 4 times of Baccarat, it is not possible to withdraw when I apply for withdrawal.

I have checked the general terms and conditions, and this is what I found (here):

We reserve the right to apply a 15 percent with minimum of EUR 10 (or equivalent) administrative fee on any withdrawal request of funds that have been deposited or credited to your account but not played through at least three times. We further reserve the right to exclude any minimal risk bets from the required play through. Minimal risk bets include betting similar amounts on black and red or covering more than 67% of betting options in Roulette, and placing bets on both player and banker at the same time in Baccarat. This fee will be deducted by us when processing your withdrawal request.

Could you please advise if you wagered your real money at least three times before requesting a withdrawal? Thank you.

I was worried about that part, but the Japanese interpretation is that 3 times is 3 PLAY.

I have played Baccarat 4 times, so I have cleared it.

If it means 3 times (3x) of the deposit amount, it may not be clear enough, but there was no mention of 3x even if I looked at the terms in English

I can't solve it because you don't tell me why you don't withdraw in the first place

Can you trust a casino that gives you different reasons not to withdraw every day?

Thank you very much, meguzo19810405, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

thank you

When I chatted on February 26th, I was told that I would withdraw money.

Not withdrawn as usual

What does this casino want?

I'm sorry

Dear meguzo19810405,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Boo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Boo Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello meguzo19810405

I can assure you that your withdrawal is to be paid in full but at the moment, our finance team are looking at an alternative payment method for the withdrawal. We have contacted our finance team and they are working diligently on paying it out. 

Please be patient with us and we will be in touch with more information and of course, your withdrawal soon.

Dear Boo Casino,

Thank you for your response and the information provided.

Please keep us updated.

Thank you very much in advance.

Kind regards,

Stefan

System error? Then why don't you say it?

I haven't received a single reply to my email regarding withdrawals

You will receive an email with payment instructions every day.

(You cannot receive a bonus while applying for withdrawal)

If you can't withdraw, should you stop depositing too?

This is the first casino to offer such support

I'll write down what happened after that

Withdrawal approval email from boo on March 6

March 7 I can't withdraw with EcoPayz, so I received an email from boo asking me to register another withdrawal destination.

March 8 Create a stickpay account and submit a screenshot

Send an email to the support to see if it is possible to withdraw with stickpay → Reply that if you deposit with stickpay, you can withdraw with stickpay

Are you kidding me about depositing money again?

We are also inquiring about why ecopayz can not withdraw from boo

Dear meguzo19810405,

The deposit is necessary to verify if the sticpay account belongs to you. Thank you very much for your understanding.

Dear Boo Casino,

Could you please confirm if the player will be able to withdraw the funds through the sticpay payment provider without wagering the deposit?

I am looking forward to your response.

Kind regards,

Stefan

The email asking me to register a different withdrawal destination does not say to deposit.

There is a fee for depositing to stickpay, and the fee is increasing for withdrawals of $ 22

Can I withdraw money with stickpay?

Will I be told to register a different withdrawal destination again? please clarify

Email from boo (March 7th)↓↓

​Dear MEGUMI,

Thank you for your reply.

In order to continue reviewing and processing your withdrawal we require the following:

• Missing documents:

* Proof of ownership of the withdrawal account: A recent statement of the bank account. The statement must include the bank account details, your full name and address and must not be older than 3 months.

OR

E-Wallet screenshots: Screenshot of your Skrill, NETELLER account showing your full name, neteller ID, address.

At this moment, we are unable to pay on Ecopayz account.

Please use our Secure File Drop page to submit the missing documents, so that we may continue reviewing your withdrawal request.

1. Go to our Secure File Drop page using the following link: https://www.boocasino.com/en/documents-dropzone

2. Enter your booCasino Username and the email registered on your booCasino account.

3. Select the files to upload or use your phone's camera.

4. Once the files have been uploaded, click on Submit.

We will continue reviewing your withdrawal request as soon as we complete the verification process.

Regards,

Verifications

boocasino.com ·

(#BJCED8897QKZ8YX3X98Z)

If you have withdrawn even once, you can't help but make a deposit for stickpay authentication.

I don't understand the point of increasing deposits to (a casino that never withdraws)

In that case, shouldn't the boo side resolve the trouble with ecoPayz?

EcoPayz error → not an error → error after all

What's the point of making another deposit at a casino that makes excuses?

For the time being, I am also waiting for a reply from ecoPayz.

Hello all,

We apologize for any inconvenience caused by this.

Our finance team has confirmed that they can pay the player on Stickpay, without a deposit necessary. 

The funds have already been transferred. 

We will await the player’s note that the funds were received. 

Regards,

Boo Casino Representative

Just got credited to stickpay!

Thank you to all the guru who cooperated

Hello meguzo19810405.

Thank you for letting us know you received the payment.

Regards,

Boo Casino Representative

Dear meguzo19810405,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan