Boo Casino - Player's promotional free spins not credited due to account duplicity.

Boo Casino sent me an email about a promotion, offering 50 free spins without a wager requirement if I deposited 200 MXN. But after nearly 18 hours, the Oxxo deposit reflected, yet the spins still weren't credited to my account.

When I contacted their chat, I was told that this promotion was specifically for targeted customers who received that email. Now, I obviously applied for it because I received it in my email, attached to my registered username.

It turns out they didn't allocate the spins to me because I have another account at BCasino linked to a different email. The reason for this is that you cannot have the same email or you'll be blocked for duplication; I managed to activate it a long time ago with the help of support, but I had to use my family business email. I don't understand, the way I see it, they should credit a bonus to the receiver of the email, the user, which is me.

To me, this seems very much like false advertising, simply to make a deposit or something along those lines.

Dear mickyangel1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you opened two different casino accounts using two different email addresses?

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear mickyangel1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the reply.

Confirming, NO, I don't have 2 accounts. From the first stay I opened my account at Bcasino, later I received an invitation to register at BOO casino, which for their convenience, are different casinos, under the same regime. When I try to open my account in boo, the system tells me that this user already existed, so I contacted support and they suggested another user and that I should use another email. And so the account was registered, with another email, but I only have 1 account in each of the casinos... but they do not credit me with the money orders, because you belong to the person at the email. it's me

If I'm understanding correctly, the email address you provided for registering an account at Boo Casino was already in use so you used a different one. Is that correct?

yes.... they are BCASINO MRFORTUNE CASINO BOO CASINO and GALACTIC WIN

If you register in any, later you will receive emails with the invitation to someone else. but if you want to register, it does not allow you unless you use another user and another email. in live chat they even suggest it

Kindly comprehend that the casino is under no obligation to provide bonuses to its players. I realize that if you received a promotional offer email, you naturally anticipated receiving the associated bonus. However, it's crucial to consider that not granting the bonus is a preferable choice compared to awarding it and subsequently confiscating your winnings due to ineligibility. Could you please confirm if your deposited funds are still intact within your casino account?

I fully understand that the casino has no obligation, and I understand it, I play in several casinos and I have not had this type of problem in any of them, which does not seem fair to me, it is that question. They have misleading advertising because that's it. MISLEADING ADVERTISING because if they are not using the media to guarantee a deposit bonus. At least that should be respected.

or is it a trap so that we only deposit, because it so happens that when I did not receive the bonus, accordingly it is not an obligation, nor mine to play those 100 pesos, but they could not make the withdrawal because according to their minimum policies I can withdraw from 400. Now you understand why I say it's cheating.

I understand but still, I'm afraid we can't force the casino to issue Free Spins or any kind of promotional offer to you.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.