HomeComplaintsBoo Casino - Player's account was blocked after submitting a withdrawal request.

Boo Casino - Player's account was blocked after submitting a withdrawal request.

Amount: R500

Boo Casino
Safety Index:Low
Submitted: 17 Aug 2024 | Case closed : 02 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from South Africa was blocked and unable to withdraw funds from the casino. The Complaints Team had attempted to gather information regarding the player's situation and requested clarification on several points, including KYC verification and prior withdrawals. However, due to the lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.

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2 months ago

I wantedcto

Withdraw now im block

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2 months ago

Dear haywardmarchuenay,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Boo Casino. Please allow me to ask you a few questions to clarify the situation.

Have you made any successful withdrawals from this casino before?

Have you received any emails from the casino after your account was blocked? If yes, please forward them to me at veronika.l@casino.guru.

Could you please advise if you passed the full KYC verification?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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2 months ago

Dear haywardmarchuenay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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