The player from South Africa was blocked and unable to withdraw funds from the casino. The Complaints Team had attempted to gather information regarding the player's situation and requested clarification on several points, including KYC verification and prior withdrawals. However, due to the lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.
Boo Casino - Player's account was blocked after submitting a withdrawal request.
Amount: R500
Boo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Boo Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
7 months ago
Dear haywardmarchuenay,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Boo Casino. Please allow me to ask you a few questions to clarify the situation.
Have you made any successful withdrawals from this casino before?
Have you received any emails from the casino after your account was blocked? If yes, please forward them to me at veronika.l@casino.guru.
Could you please advise if you passed the full KYC verification?
Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
