The player from Australia reported that the casino had denied their winnings. We requested more information to understand the situation better. The player then withdrew the complaint. As a result, the complaint was closed under the status 'rejected'.
Bonza7 Casino - Player’s withdrawal is delayed.
Amount: A$1,453
Bonza7 Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
This casino denies my winnings. I hereby attached both my deposit and live withdrawals which isn’t paid. The highlighted in the first two rows are my withdrawals.
please advise
Public
Public
3 months ago
Dear Rinchen007,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Have you previously withdrawn winnings from this particular casino?
- Is the status of your withdrawals visible in your account? When did you request them?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
3 months ago
We've closed this complaint as per the player’s explicit request. Since we didn't learn whether the issue was resolved or not, we've closed it under the status 'rejected'.
Dear Rinchen007,
Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
