HomeComplaintsBonza Spins Casino - Player’s account has been blocked.

Bonza Spins Casino - Player’s account has been blocked.

Amount: A$14,000

Bonza Spins Casino
Safety Index:Low
Submitted: 19 Sep 2021 | Case closed : 06 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I I tried to withdraw my money then they shut my account can you please tell me why

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3 years ago

Dear Mathew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago

Mate I've had the account for over a year have verified and also have had multiply withdrawals that is why I'm shocked

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3 years ago

Thank you, Mathew, for your reply. Could you please advise which games you’ve been playing (live games, slots, or multiplayer) and if you have redeemed any bonuses lately?

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3 years ago

Dear Mathew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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