BonusBet Casino - Player’s withdrawal is delayed.

So i Have all my documents verified, they even already paid me 1000 before but now i made a withdraw request for another 1000 (since you can only withdraw a 1000 at a time), but there isnt happening anything. They say withdrawals are fixed in 48 hours but when contacted they tell me the 3rd party is "investigating" the withdrawal due to security reasons, i’m really fearing i wont get my money or else that its going to take multiple months to recieve all of it…

Hello Neefje22,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BonusBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Neefje22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.