BonusBet Casino - Player’s struggling to complete account verification.

I need help casino guru

I just got an email from bonusbet stating: 

"Thank you for providing us with with your documents:"

"You are kindly requested to provide us with the following documents:

An additional type of proof of identity."

And it can not be the SAME as i previously provided bonusbet with. Wich was MY drivers license THAT GOT VERIFIED BY BONUSBET(just like all the other documents I provided bonusbet with). This is getting ridiculous in my opinion, Bonusbet keeps coming back with emails saying i need to keep providing documents that goes from selfies to multiple id’s just extending any withdrawal further away. I got a PASPORT wich i will upload. If that one still is not enough I will file a complain against bonusbet (that I just did)because this already takes a WEEK! This is crazy because I havnt experienced this at any casino ever and I have played quet at a lot of casino’s. 

Dear Heisenberrg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Heisenberrg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.