BonusBet Casino - Player's document rejected in withdrawal process.

olen yrittänyt kotiuttaa bonusbetiltä 2000e summaa ja laittanut kaikki mahdolliset dokumentit ja vaadittavat asiakirjat ja sieltä tulee jatkuvasti vaan että

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Dear juha-matti

Thank you for providing us with your documents. 

Sadly, the document you uploaded for the verification of your bank cannot be accepted due to the fact that it is a webpage.

You are kindly requested to download your files in PDF format and attach the file or provide us with a photograph of a physical document, so we can review it properly. 

In order for your IBAN to be verified, the following documents are accepted:

Bank statement or an official bank document that states the IBAN and the accountholder's name. 

The documents should be clear and in PDF form or a photograph of a physical document. Screenshots are not accepted, as well as, scanned or cropped images.

All the documents should be uploaded to your gaming account. To upload your documents please click on your Icon -> My profile - > Documents tab -> Select the type of the document -> Choose file -> Verify

tiliotteen oon lähettäny pdf tiedostona.

Hello jmp1990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BonusBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear jmp1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.