Bongo Casino - Withdrawal of player's winnings has been delayed.

Hello, help me solve the problem with this online casino !! Bongo Casino, they don’t want to pay out my winnings before making a deposit, I asked these questions regarding the withdrawals and asked if there were these difficulties, they answered that no, that these difficulties can only be with a bank card deposit, about the cryptocurrency they answered that everything is working correctly. So I got scammed!!!!!! As soon as I applied for a withdrawal for 216USDT, difficulties immediately appeared ((((I want to note that this site is trying to delay this process by deceit, probably hoping that I would leak my winnings. I think this trick is a complete fraud, this site is engaged in FRAUD!!!! They don't tell when the problems will be solved! How can you be such rotten creatures!!!! Before the game, they still wrote one thing, but it turned out completely different!!! Played exclusively for real money! Made a deposit in the amount of 52 USDT .

Dear matrosov033,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Christina, I am contacting you because I know that you can help solve this problem, your site helped my loved ones solve problems when they contacted you, so I ran into a name when I needed your help, the thing is that Bongo Casino deceived me as a player , literally yesterday, on 02.10.2022, I applied for a deposit and tried to make a deposit through the bank with a Monobank card, but since the martial law of the NBU in Ukraine prohibits a number of operations, such as currency conversion. So I asked a question about how I can make a deposit on this site, they answered me that I can use cryptocurrency, I asked how things were going with the withdrawal in the case of an application, I was told that in most cases these operations take place instantly. I also asked if there were any difficulties with withdrawing cryptocurrencies to a crypto wallet, they answered me that there were no difficulties. So in the evening, at about 21:30, I nevertheless made a deposit of 52USDT, and already somewhere around 02:30 on the night of 03.10.22 I tried to make a withdrawal, but it was rejected!!!! When contacting the support chat, they answer me that there were difficulties with the withdrawal, to my indignation that there weren’t any, they answered me yes, there really were no difficulties at the time of contacting, but you must admit it looks extremely strange, I corresponded with them after 18:00. 10/02/22 and 10/03/22 already difficulties!!!! I think so or they were, and this fact the chat operator simply gave incorrect information, but more than that, I think that they simply deceive me and in fact there were no and no difficulties at all, the withdrawal amount is 216USDT. And pay attention to the fact that their internal rate is undervalued !!! When making a deposit in the amount of 2300 UAH in USDT 52= in UAH 1.921 UAH. When I wrote why so little on the balance sheet shows in UAH, they answered that such an internal rate, although it is not even displayed anywhere, I play a lot on sites and they also showed them the sites where I play, making it clear that they won’t be able to throw me, I hope for your help. I will show you a screen where you can see how another chat operator answers me that there were no difficulties at the time of the appeal !!!!

I am absolutely sure that there are no problems with the withdrawal at all and so they are trying to wait for the moment for me to merge my balance, or God, if there is really such a temporary difficulty now, then it was I would not believe that it was sharp for 7 hours something could change, when they decide they don’t promise anything, they just wrote that if I wish to block the account until these problems are fixed, I think it sounded like a THREAT!!!! because I wrote to them before that I would file complaints on their website where possible about their lawlessness.

I’ll tell you that my friends used to play there and they also faced difficulties with this site on this site, but I made a deposit from a crypto wallet, what problems could there be, I think in any case there were or weren’t these temporary difficulties, so I think Either way, I'm being lied to! And they continue to deceive!!! Take action against them!!! It’s very unpleasant when you see something like this, I’ve been playing online casinos since 2015 and I’ve seen such antics already in 2015-2016 on different sites, and that’s rare, but now everything is much. It's simpler and there are no such problems anywhere.

I played exclusively on a real balance, and I did not use any bonus application.

And I want to continue playing with them, almost everything suits me there, even without a bonus program, but I'm used to playing where there are no such difficulties with conclusions. I played earlier at Kosmolot, casino Fresh casino Sol. Now I play at the Pin up casino, casino slotsitti, casino slottika at the Million Vulkan vegas casino, as well as at many others, but not one of them has such bullshit!!!!

Here I tried to draw a conclusion again, SMS with a confirmation code for debiting 216USDT does not come, but it should look like they are blocking the operation themselves

EVERYTHING IS SUCCESSFULLY PROCESSED))))) THANK YOU SO MUCH FOR YOUR HELP!!!!!

Awesome news, matrosov033. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.