The player from Germany had her bonus winnings cancelled without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Bongo Casino - Player’s winnings from bonus play have been voided.
Amount: €2,100
Bongo Casino
Safety Index:HighSafety Index
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8.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good evening, RIP OFF TO HERE WITHOUT A SOLUTION!
Registered today I was excited about the casino.
We used the welcome bonus with 50 euros.
60 euros bonus credit was immediately credited.
sales conditions of 50x say 3000 euros were met.
Immediately after fulfilling the bonus condition, 2100 euros remained in the account. Shortly afterwards, a total of EUR 1,471.37 was simply deducted for no reason. In the history this is booked as a promotion with the -.
There were initially 638 euros. I then played down to 600 and found in the course of 38 euros that 22 euros were simply credited. Neither in the history booked as a promotion with a +.
Bissher failed to contact the support team.
Neither bonus conditions nor general terms and conditions were violated.
In addition, even with the 638 euros that remained illogical after the high deduction, all payments were refused for no reason because the support had to be contacted first to get the money moving.
I hope you can mediate quickly and establish contact with the casino operator so that I can get the money
Automatic translation:
Public
Public
3 years ago
Dear Linda,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please confirm that I understood correctly that your winnings from a bonus play have been capped first, and then rejected completely?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
The casino canceled the winnings. Whole € 1400.
when we implemented the bonus everything was gone except for € 600
Automatic translation:
Public
Public
3 years ago
Thank you, Linda, for your reply. We will contact the casino and ask for them to shed some light on this matter, but, before we do so, could you please advise if you succeeded in withdrawing your win of €600? Looking forward to hearing from you.
