Bongo Casino - Player’s struggling to withdraw his winnings.

Hallo, There is no possibility for cash out !

The Bonus=Regulation is a instrument in order

to block any cash out !

Dear Helmut,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo,

Im Casino-System Bongo gibt es keine Moeglichkeit Gewinne

anzufordern und damit verbleibt der Gewinn beim Casino !

Da ich den Gewinn von Euro 85 im Bongo-System nicht anfordern konnte ,

habe ich die Gewinnsumme aufgeloest !

Gruss, Helmut ***

I’m sorry, Helmut, but I still don’t understand why you couldn’t withdraw your winnings. However, if you played them already, there is not much we can do for you in this matter.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. Thank you.

Dear Helmut,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.