HomeComplaintsBongo Casino - Player’s struggling to withdraw his winnings.

Bongo Casino - Player’s struggling to withdraw his winnings.

Amount: €85

Bongo Casino
Safety Index:High
Submitted: 23 Nov 2020 | Case closed : 09 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago


Hallo, There is no possibility for cash out !

The Bonus=Regulation is a instrument in order

to block any cash out !


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3 years ago

Dear Helmut,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago
Translation

Hello,


In the Bongo casino system there is no possibility of winnings

to request and thus the profit remains with the casino!


Since I could not claim the profit of Euro 85 in the bongo system,

I dissolved the winnings!


Greetings, Helmut ***

Edited by a Casino Guru admin
Automatic translation:
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3 years ago

I’m sorry, Helmut, but I still don’t understand why you couldn’t withdraw your winnings. However, if you played them already, there is not much we can do for you in this matter.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. Thank you.

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3 years ago

Dear Helmut,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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