Bongo Casino - Player’s struggling to withdraw her winnings.

Hello! With respect I treat you as guides of sites. I constantly use your information on sites. But I had a chance to deal with a site that runs a dishonest gambling business. We are talking about a casino resource about which you, as a site guide, have a very good opinion. You have this site in good standing with a high rating it is the site of Casino Bongo. gg (((((((. I am very discouraged by this site, not only did I run into a problem with the game, so in addition the site does not withdraw funds, citing the fact that there are problems on the side of the payment provider, although all this is solid deception, and I can prove it to you that in fact everything works for them correctly.It started like this, with the initial withdrawal request on my balance sheet was 12,000 UAH, I wanted to withdraw the entire amount at once. deposit within 24 hours from the moment of application.When I tried to withdraw 6000 thousand, a refusal also occurred.I turned to the support chat to find out why the application was not given, to which I received the answer that there are temporary difficulties with the solid method, when I offered another method bank card to me refused and said that the withdrawal is carried out to the bank card with which the deposit was created. To my question when the system will work, I was told that nothing was known. It took somewhere a couple of hours ov, I again tried to withdraw the amount that allowed me and this is 6000 UAH, but the transactions were not even created. Then I remembered that it is possible that you need to create applications up to 4999 UAH, since there are sites that do not withdraw more than the amount in one transaction, unfortunately it didn’t help ((! And now the most interesting thing !!!!!!!! I decided to try to withdraw a small amount and Three requests go !!!!!!! Three requests for 900 UAH And how could this happen ???? If the system temporarily does not work, it will not skip all requests at all, regardless of the amount. I began to write to the support chat again how this could be. To which I was told that from time to time for small amounts of applications go through. In general, saazali repeat the withdrawal of funds in a couple of days. More time has passed the situation is still unchanged today I managed to put another request for 1000 UAH Dear guide, this is a complete deception !!!!! It is profitable for this casino resource to withdraw funds this way, because after every second application a commission is charged (5% !!!!!!!) That's right. I let them withdraw 14,900 UAH when by such a barbaric method for each next deposit I lose 5%! I believe that you are obliged to understand and evaluate this site !! I wanted to write you another 48 hours ago, but after listening to them I decided to give it to you, how it all happened in vain. Without you, I can't decide here. There are all screenshots !! To prove that this site can be equated to a site that has a dishonest gambling policy.

Dear Юля,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Юля, for forwarding the screenshots. Could you please confirm that your account has been fully verified in the past?

Dear Юля,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you, I didn't wait for the conclusion and lost that money already. You can remove the complaint, but this casino is indeed conducting dishonest gaming activities. I waited more than 10 days for that conclusion, patience just burst (((I think that I am not the first one who else will complain about this site.

Once again, I’m sorry to hear about your negative experience. Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. 

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.