BondiBet Casino - Player’s winnings from Free Spins have been confiscated.

Dear Cheetos,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found

"Any winnings from the Sign-up free spins have a maximum withdrawable amount set to €100."

Could you please advise if you have redeemed any No Deposit bonus in this casino in the past? How many days ago you have submitted documents for the account verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Petronela vielen Dank fur deine schnelle Antwort.

Ja ich weiß das ich aufjedenfall die 550 euro nicht bekommen hätte sondern 200,weil das auch unter den AGBs bei LCB gestanden hat, nach dem umsetzen ein maximaler Auszahlungsbetrag im wert von 200 Euro (ohne Einzahlung)

Ich habe die Dokumente bereits 3 x an verschiedenen Tagen hochgeladen und diese sind immer wieder storniert worden bis auf meine Adressbestatigung(Diese wurde akzeptiert)

Bitte um Hilfe und warne euch da etwas einzuzahlen.

Dear Cheetos,

Could you please forward the promotional terms including the €200 win limit? Ideally, forward any relevant communication between you and the casino too. My email address is petronela.k@casino.guru. Thank you. 

https://de.lcb.org/bonuses/no-deposit

It has been deleted but if i get 100 euro its okay too, the admin deleted all my cash on my account 😕

Thank you very much Cheetos for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Mirella,

I looked at your case and understand your situation. I will contact the casino and see what can be done.

Das ist sehr nett von Ihnen, habe die auszahlung in BitCoin beantragt.

Hi Mirella,

Thanks for reaching out us.

Firstly let me explain you the €200 max winnings of the free spins.

The welcome offer gives you several free spins with your first 3 deposits, the winnings of those free spins are capped to €200 and those wins don't have wager requirement, are credited as cash hence the limit.

No deposit free spins winnings are capped at €100.

Regarding your complaint of the account have been locked, I will need your username or registered email to be able to help you further.

Warm regards,

Support Team.

Still doesnt payed me 😕

Hi Mirella,

Thank you for the update. Dear Bondibet Team, now you have the player's username etc., has there been any progress?

Hi Mirella,

What I can see in your account is that you have a €200 pending cashout but I don't see and submission of documents.

I do see you have made a 20cent deposits using BTC. I'm not sure if that will qualify you to be able to withdraw your funds.

Anyway, please let me know if you have submitted any documents and I'll investigate it further.

Warm regards,

Support Team

Ich habe Dokumente schon lange hochgeladen, wie lange soll ich den noch auf die auszahlung warten?

Dear Bondibet team,

Has there been any news regarding the complaint?

Ich habe mittlerweile die 10 euro eingezahlt und bisher noch nichts gehört.

Dear Bondibet Casino,

Has there been any news?

Hi Peter,

Sorry for not have given an update earlier.

Player was already paid on the 17th of June, funds should have reached player side on the 18th latest on the 19th.

We would like to congratulate the player for her wins.

Warm regards,

Support Team

Thank you Bondibet team for the reply. Hi Mirella, could you please confirm you received the winnings?

Even though we assume that the issue has been resolved, without a confirmation from the player, we will reject this complaint.